Shipping and Returns
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Shipping & Returns
Simple, honest, and straightforward. Here is everything you need to know about getting your Hongo products and our satisfaction guarantee.
What You Need to Know
Free Shipping
Free shipping on all domestic orders. No minimum. No tricks. We cover it.
Fast Processing
Orders are processed within 1–3 business days and shipped directly to your door.
Satisfaction Guarantee
Not happy with your order? We'll make it right — no hassle, no runaround.
Getting Your Order to You
Free Shipping — Always
We offer free standard shipping on all orders shipped within the contiguous United States. No minimum order required.
Order Processing
Orders are typically processed and dispatched within 1–3 business days of being placed. You will receive a shipping confirmation email with tracking information once your order has shipped.
Delivery Timeframes
Standard shipping typically delivers within 5–8 business days after dispatch, depending on your location. Please note that delivery timeframes are estimates and may vary due to carrier delays or high-volume periods.
Domestic Shipping Only
At this time we ship within the United States only. We are not currently able to fulfill international orders but hope to offer international shipping in the future.
Shipping Issues
If your order arrives damaged, is lost in transit, or you believe there is an error with your shipment, please contact us at hongotea.com/pages/contact and we will resolve it promptly.
Our Satisfaction Guarantee
We Stand Behind Every Product
Hongo Tea Co is a small, founder-led company. Tim and Sandra drink these products every single day — and we are genuinely proud of everything we make. If you are not satisfied with your purchase for any reason, we want to hear from you and we will make it right.
Simply reach out to us within 30 days of receiving your order, let us know what happened, and we will work with you on a resolution — whether that is a replacement, a refund, or something else. In most cases you won't even need to send the product back.
How to Request a Refund
Contact us through our contact page within 30 days of receiving your order. Include your order number and a brief description of the issue. We will respond within 1–2 business days.
Refund Timeframe
Once a refund is approved, it will be processed to your original payment method within 5–10 business days depending on your bank or card issuer.
Damaged or Incorrect Orders
If you received a damaged product or the wrong item, please contact us immediately and we will ship a replacement at no charge. We may ask for a photo of the damaged item to help us improve our process.
Subscribe & Save
We offer a Subscribe & Save option that allows you to receive your favorite Hongo products on a recurring schedule at a discounted rate. Subscriptions can be paused, modified, or cancelled at any time — no long-term commitment required.
To manage your subscription, log into your account at hongotea.com or contact us directly and we will assist you.
We're Here to Help
Our team responds within 1–2 business days. Real people, real answers — no bots.
*These statements have not been evaluated by the Food and Drug Administration. Hongo Tea Co products are not intended to diagnose, treat, cure, or prevent any disease. Individual experiences may vary.